Return and Refund Policy
Thank you for shopping with us! We value your satisfaction and are committed to providing a smooth and transparent return and refund process. Please read our policy carefully to understand the terms and conditions.
Return Policy
- Eligibility for Returns
- Returns are accepted for defective or incorrect items only.
- Requests for returns must be initiated within 7 days of receiving the product.
- Condition of Returned Items
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Any item showing signs of wear, damage, or alterations will not be eligible for return.
- Non-Returnable Items
- Customized or personalized items.
- Items purchased during sales, promotions, or marked as “Final Sale.”
- How to Initiate a Return
- Email us at [email/contact info] with your order number, details of the issue, and photographs of the product if applicable.
- Once your return is approved, you will receive instructions on how to send the item back.
- Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item delivered).
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Policy
- Refund Eligibility
- Refunds are granted only for items deemed defective or incorrectly delivered.
- Approved refunds will be processed to the original payment method.
- Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval status.
- If approved, the refund will be processed within 7-10 business days.
- Partial Refunds
- Partial refunds may be granted for items returned in non-original condition or missing parts, at our discretion.
- Overseas Orders
- Please allow additional processing time for returns and refunds for international orders.
Delivery Time
- United States: Delivery typically takes 2-3 business days.
- Overseas: Delivery usually takes 7-10 business days.
Contact Us
If you have any questions about our return or refund policy, feel free to reach out to us:
- Email: [Your Email]
- Phone: [Your Contact Number]
- Address: [Your Store Address], Atlanta, US
We are here to assist you and ensure a hassle-free shopping experience!
